how to hope for

since long i had been active for highlighting problems to administration,secretariats others.i am well connected with concerned.i often email,write letters,share photos,make phone calls others.but what i observed that majority of service class is inactive immunized not to work find excuses take advantage of system.the tendency is to pass on to one another.not taken seriously even by higher authorities.i was out for court,the street dog died due to some accident near my house i live.it lied for lore than 2 days.concerned passed by.private demanded huge amount due to its stinking position.the carcass was in hands of dogs.my daughter phoned to officers,they passed on giving other numbers at last one number of health officer given,he heard story of problem but instead of taking any action asked to send in writing,see the responsibility.if any was to be needed then it must have been taken on site.if thought fake then the mobile no. of informer was on mobile must have called back or must have been got checked by local supervisor whose duty time was.but why to take pains sitting in offices,what for such a big infrastructure.how to hope for change if even senior officials are not immune to work,inactive in taking decisions,finding methods to delay or pass on to wait to subside the work.the end was after spreading pollution and germs the remains were consumed by dogs itself in such a posh area like kamla nagar,this is the position of historical city like Agra.principally it was duty of the concerned department of cleaning who are in areas regularly.but due to mismanagement and no fear none take pains.only indulged in any how saving in for their placement and citizens have no time to put forward SUCH PROBLEMS. to prevent from work is to ask to send in writing because they know well that none will take such easily because not such system to record or acknowledge.i know how much patience and pains to get any thing acknowledged in govt. dept t.i have such many records which not resolved for years/even decade due to reasons behind of opening of wrong procedures adopted or corruption involved.up-till when the concerned will take benefit of systems.i aware them that in this advanced stage if any wants can take help of call details on mobile even if not attended or found switched off in office hours.some measures are to be taken for such civil responsibilities if any is citizen or civil servant.hope that the governments and higher authorities will check such if want to improve the working system.the manpower of government servants to be utilized and made answerable.if not done then hope for the worst.i doubt that then work will be completed only on records if seniors will not on visits in different areas.sites regular checks now very necessary.public servants are paid by public for seeing the problems not to enjoy salaries or duty hours limits.government servant means to work for civil and public works.